Refund policy
At The Swayam Store, we aim to provide the best quality unisex apparel including oversized t-shirts, sweatshirts, hoodies, and bottoms. If you are not completely satisfied with your purchase, we’re here to help.
Return Eligibility
Returns are accepted within 7 days of delivery.
Products must be:
Unused, unworn, and unwashed
In original condition with all tags intact
Packed in original packaging
⚠️ Items that do not meet these conditions will not be accepted.
Non-Returnable Items
Items purchased on sale or discount
Gift cards or promotional items
Products damaged due to misuse or improper handling
Exchange Policy
Exchanges are allowed for size issues or defective products.
Customers can request exchange within 7 days of delivery.
Exchange is subject to stock availability.
If the requested size/product is unavailable, a refund or store credit will be provided.
Return Process
To initiate a return:
Contact us at support@theswayamstore.com with your order ID and reason for return.
Our team will review and approve the request.
Once approved, you will receive return instructions.
Refund Policy
Refunds are processed after the returned product passes quality inspection.
Refund amount will be credited to the original payment method within 5–7 business days.
In case of Cash on Delivery (COD) orders, refunds will be processed via bank transfer or store credit.
Shipping Charges
Shipping charges are non-refundable.
Return shipping costs may be borne by the customer unless:
Wrong product delivered
Product received is damaged or defective
Damaged or Incorrect Products
If you receive a damaged or wrong item:
Report within 48 hours of delivery
Share clear photos/videos as proof
We will arrange a replacement or full refund at no extra cost
Cancellation Policy
Orders can be cancelled within 12 hours of placing the order.
Once shipped, orders cannot be cancelled.
Contact Us
For any queries, feel free to contact us:
📧 Email: support@swayamstore.in
📞 Phone: +91 8977006432